At Sky Ryder, we are committed to delivering high-quality, innovative mobility products. This page outlines the warranty coverage for our Sky Ryder powered cable ride system.
Standard Warranty
Coverage: Sky Ryder provides a 30 day limited warranty on Sky Ryder, covering manufacturer’s defects in materials and workmanship from the original date of purchase.
-
Accidental damage, misuse, neglect, or abuse.
-
Improper operation, storage, or maintenance.
-
Unauthorized modifications or third-party repairs.
-
Normal wear and tear (e.g., seat cushions, brake pads).
-
Damage from extreme weather, environmental exposure, or acts of nature.
-
Batteries and chargers (these are subject to the battery manufacturer’s warranty).
Optional 1-Year Extended Warranty
Coverage: Customers may purchase a 1-year extended warranty for additional protection, which includes:
-
Extended coverage for manufacturer’s defects for one (1) years from the date of purchase.
-
One-time free repair or full replacement of the Sky Ryder unit, at Sky Ryder’ discretion.
-
Annual performance checkups (if requested and applicable).
Exclusions:
-
Shipping costs for tune-ups, repairs, or replacements are the customer’s responsibility.
-
All limitations listed under the Standard Warranty also apply.
Warranty Claim Procedure
To initiate a warranty claim:
-
Contact Sky Ryder Support at skyryderus@gmail.com
-
Provide proof of purchase and a brief description of the issue.
-
Our team will guide you through the product return or service process.
Disclaimer
-
Sky Ryder reserves the right to determine whether a product qualifies for warranty service.
-
This warranty is non-transferable and applies only to the original purchaser.
-
The warranty remedies are limited to repair or replacement of the product; we are not liable for any indirect or consequential damages.