At Coffee & Pi Labs, we are committed to delivering high-quality, innovative mobility products. This page outlines the warranty coverage for our Sky Ryder powered cable ride system.
Standard Warranty
Coverage: Coffee & Pi Labs provides a one (1) year limited warranty on Sky Ryder, covering manufacturer’s defects in materials and workmanship from the original date of purchase.
Limitations: This warranty does not cover:
- Accidental damage, misuse, neglect, or abuse.
- Improper operation, storage, or maintenance.
- Unauthorized modifications or third-party repairs.
- Normal wear and tear (e.g., seat cushions, brake pads).
- Damage from extreme weather, environmental exposure, or acts of nature.
- Batteries and chargers (these are subject to the battery manufacturer’s warranty).
Optional 3-Year Extended Warranty
Coverage: Customers may purchase a 3-year extended warranty for additional protection, which includes:
- Extended coverage for manufacturer’s defects for three (3) years from the date of purchase.
- One-time free repair or full replacement of the Sky Ryder unit, at Coffee & Pi Labs’ discretion.
- Annual performance checkups (if requested and applicable).
Exclusions:
- Shipping costs for tune-ups, repairs, or replacements are the customer’s responsibility.
- All limitations listed under the Standard Warranty also apply.
Warranty Claim Procedure
To initiate a warranty claim:
- Contact Coffee & Pi Labs Support at coffeepilabs@gmail.com
- Provide proof of purchase and a brief description of the issue.
- Our team will guide you through the product return or service process.
Disclaimer
- Coffee & Pi Labs reserves the right to determine whether a product qualifies for warranty service.
- This warranty is non-transferable and applies only to the original purchaser.
- The warranty remedies are limited to repair or replacement of the product; we are not liable for any indirect or consequential damages.